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L'opérateur ferroviaire de fret Union Pacific dessert 23 états des Etats-Unis. Très connus des amateurs de Western, cette société disposait aussi d'un système d'information commençant à dater : son mainframe avait 40 ans. Le CIO explique comment il a pu refondre son SI.

"It was very easy for a departmental head to stand up and say: 'I need this system for my department,'" Tennison says. "It was hard to get any single department head to say: 'I need to change up an entire core infrastructure component of our business that's going to touch everybody else,' because they had a lot of other things they were fighting every day." And because the project cut across so many departments, lining up funding for the project-expected to cost $200 million by the end-was challenging. "This is one of those things where the direct benefits cut across the whole organization," Tennison says, "and sometimes the benefits are much about interrelationships between the organizations as they are around direct results in one organization." Once funding was approved, the NetControl project group placed key UP employees on the teams (from both high and low levels and from many different UP organizations) to become if not leaders of the teams, key members. Though the project duration is disarmingly long, Tennison and his project managers have "decomposed it into small chunks," he says. "Architecturally, this all has to fit together. But with each of these chunks, you have to eat the elephant a little bit at the time." So far, Union Pacific has spent $70 million and is 35 percent complete with the project. Tennison seems pleased with the progress. One of the many early benefits has come in UP's bill-of-lading processes (when a customer tenders a shipment and gives instructions on where to pick up and drop off the commodity). The critical data contained in these bills determines the movement and configurations of trains and drives the billing process; UP receives hundreds of thousands of in-bound bills each month, according to the company. The system in place can "recognize and correct many common problems, allowing for greater automation of shipment handling," according to UP. Tennison has also delivered some critical project and functionality wins, which is important from a self-preservation standpoint. "I do worry about these long, long duration projects because the reality of world is that you do tend to get measured on quarterly and annual results, and you have to be able to stand up and say: This is what I did for you last quarter," Tennison says. "You have to have some wins along the way." Thomas Wailgum / CIO USA

ACTUALITES A LA UNE Juridique Le rapport annuel de la Cour des Comptes souligne les déficiences informatiques de l'Etat 09/02/2012 - La Cour des Comptes a publié ce 8 février 2012 son rapport annuel. Elle y fustige entre autres choses les manquements de (...) Carrière Les centres de contacts bousculés par l'arrivée du social CRM 10/02/2012 - CIO : Comment passe-t-on des responsabilités de DSI à la création de société ? (...) Chiffres-clés Baromètre HiTechPros/CIO : le marché de la prestation informatique reste stable Biblio La révolution sociétale des réseaux sociaux Juridique La Cour des Comptes fustige l'informatisation du dossier patient à Marseille Projets Steria bascule la bureautique de 20 000 utilisateurs internes en SaaS Biblio Le Cigref et l'Ademe publient un guide du Green-IT >> Toute l'actualité
CONFERENCES LE CLOUD COMPUTING A L'EPREUVE DE LA REALITE : Bâtir le système d'information de l'entreprise numérique 16/02/2012 De 8h30 à 14h00 au Pavillon Dauphine - Paris 16e Programme   Inscrivez-vous Toutes les conférences		AGENDA L'intranet 2.0 et les Réseaux Sociaux d'Entreprise au service du travail collaboratif et de la communication interne Du mardi 13 mars 2012 au jeudi 15 mars 2012 Porte de Versailles - Pavillon 4 - Paris en savoir plus Tout l'agenda
		CONTRIBUTIONS Combiner informatique et marketing pour réussir Nigel Fenwick - Parole d'expert Principal Analyst de Forrester Research Les directeurs des systèmes d'information doivent combiner informatique et marketing pour réussir dans (...) La communication de la DSI Laurent Dherbecourt - Parole d'expert Partner chez Sopra Consulting Le jour où les informaticiens arrêteront de parler et commenceront à communiquer, leur sort sera meilleur... (...) Toutes les expertises

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